At Offshore Guards, we are committed to providing a secure and seamless payment experience for our customers. Please read the following payment policy to understand our payment terms and procedures:
1. Accepted Payment Methods
We accept the following payment methods:
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Credit Cards: Visa, MasterCard, American Express, Discover
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Debit Cards
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PayPal
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Bank Transfers: Available for large orders or customized services
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All payments are processed securely through our payment gateway. We do not store any credit card information on our servers.
2. Payment Process
Upon completing your order, you will be prompted to make payment. Payments must be completed before your order is processed and shipped. After payment is received, you will receive an email confirmation with the details of your order and payment.
3. Currency
All transactions are processed in [Currency] (e.g., USD, EUR, VND). Currency conversion fees may apply if your card or payment service is in a different currency. Any additional charges related to currency conversion or international payment fees are the responsibility of the customer.
4. Payment Security
We use industry-standard security measures to ensure the safety of your payment information. Our payment gateway is encrypted with SSL (Secure Socket Layer) technology to protect sensitive data. We do not share your financial details with third parties, and all transactions are secured through encryption.
5. Order Cancellation and Refunds
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Order Cancellation: If you wish to cancel your order, please contact us immediately. We can only cancel orders that have not yet been processed. Once an order has been shipped, we cannot cancel it.
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Refund Policy: Refunds are available in the case of defective products, incorrect orders, or items lost during shipping. If you are eligible for a refund, we will process it back to your original payment method. Please note that processing times for refunds may vary depending on the payment method used.
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6. Late Payments
For subscription-based services or recurring payments, payments must be made on or before the due date. Failure to make payment on time may result in delays or suspension of services. Please ensure your payment details are updated to avoid any disruption in service.
7. Taxation
Prices listed on our website are exclusive of taxes. Sales tax, VAT, or other applicable taxes may be added at checkout based on your location and the laws of your jurisdiction.
8. Payment Disputes
If you believe a payment was processed incorrectly, please contact us within [number of days, e.g., 30 days] of the transaction. We will investigate the issue and work with you to resolve any discrepancies. If the dispute cannot be resolved, it may be escalated for further review.