Shipping Policy

 

At Offshore Guards, we aim to provide a reliable and efficient shipping experience for our customers. Please review the following shipping policy to understand our shipping procedures, delivery times, and costs.

1. Order Processing Time

    • All orders are processed within [X] business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

    • You will receive an order confirmation email once your order is placed and a shipment confirmation email once your order has been shipped.

2. Shipping Costs

    • Shipping costs are calculated at checkout based on the destination, size, and weight of your order.

    • We offer free shipping on orders over [amount] for eligible locations. The free shipping option will automatically apply during checkout if your order qualifies.

3. Shipping Methods and Delivery Times

    • Domestic Shipping: We offer reliable shipping through [Carrier Name] and other trusted carriers. Delivery times typically range from [X] to [X] business days, depending on your shipping selection.

    • International Shipping: We ship to selected countries. International orders may take [X] to [X] weeks for delivery, depending on customs and destination. Delivery times vary based on the shipping method and location.

4. Tracking Your Order

    • After your order ships, you will receive a shipment confirmation email with tracking information.

    • Please note that it may take 24-48 hours for tracking information to update once the carrier processes your shipment.

5. Shipping Restrictions

    • We are unable to ship to P.O. Boxes or APO/FPO addresses.

    • For international orders, customs duties and taxes may apply, and these fees are the responsibility of the customer.

6. Shipping Delays

We strive to deliver your order promptly, but we are not responsible for delays caused by external factors such as:

    • Shipping carrier delays

    • Customs delays for international shipments

    • Weather disruptions, holidays, or unforeseen circumstances

If your order is delayed, please contact us at [email address], and we will assist in tracking and resolving the issue.

7. Lost or Damaged Shipments

    • If your shipment is lost or damaged during transit, please contact us immediately. We will assist with filing a claim and work to resolve the issue, either by issuing a replacement or refund.

8. Shipping Insurance

For high-value items, we recommend shipping insurance. While we take great care in packing your orders, shipping insurance can provide extra protection.

9. Customer Responsibility

    • Accurate Shipping Information: Please ensure that the shipping address provided is correct and complete. Offshore Guards is not responsible for delays or issues caused by incorrect or incomplete shipping information.

    • If a package is returned to us due to an incorrect address, additional shipping fees will apply to re-ship the package.

10. Need Help?

If you have any questions or need assistance with your order, please contact our customer support team: