Refund and Return Policy
Effective Date: November 26, 2024
Thank you for shopping with us at Offshore Guards. We strive to provide quality products and services, but if you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have [X] days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Please include proof of purchase with your return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [X] business days.
3. Non-returnable Items
Certain items are non-returnable, including:
- Customized products
- Gift cards
- Downloadable software products
- Health and personal care items (if applicable)
4. Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you would like to exchange an item for a different size or model, please follow the return process and place a new order. Exchanges are subject to availability.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
- Address: 3470 Friendship Lane, Florence, South Carolina, United States
- Phone number: 408-583-9154
- Email: info@offshoreguards.com
7. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date.